Fielden Return Policy

Thank you for shopping at www.fieldenfeed.com, operated by Fielden Inc.  ("Company," "we," "our," or "us").

This Return Policy explains the terms and conditions regarding product returns for purchases made through www.fieldenfeed.com.

Due to the nature of our products, including pet food and animal treats, additional return requirements apply to ensure product safety, quality, and hygiene.

By placing an order with us, you agree to the terms outlined in this Return Policy.

1. Return Eligibility

We want our customers to be satisfied with their purchases. Returns may be accepted under the conditions described below.

To be eligible for a return:

· The return request must be submitted within 30 days after delivery.

· Proof of purchase must be provided.

· The product must meet the return requirements outlined in this policy.

· The return must be approved by Fielden before the product is sent back.

· The product must be returned according to our instructions.

Return requests submitted after the applicable return period may not be accepted.

2. Food Product Return Restrictions

Because Fielden products are intended for animal consumption, special restrictions apply to returned food products.

For food safety and hygiene reasons:

· Opened, partially consumed, or used products cannot be returned.

· Products with broken seals or damaged original packaging may not be eligible for return.

· Products that have been exposed to contamination, moisture, excessive heat, or improper storage conditions cannot be returned.

· Products that cannot be verified as being stored properly after delivery may not be accepted.

These requirements help ensure that all Fielden products meet our quality and safety standards.

3. Unopened Product Returns

Unopened products may be eligible for return if:

· The product remains in its original sealed packaging.

· The packaging is intact and undamaged.

· The product has been stored properly after delivery.

· The return request is submitted within the applicable return period.

All returns require prior approval from Fielden.

4. Damaged, Defective, or Incorrect Orders

If you receive:

· A damaged package.

· A defective product.

· An incorrect item.

· Missing products from your order.

Please contact us within 7 days after delivery.

To help us evaluate your request, please provide:

· Order number.

· Description of the issue.

· Photos of the shipping package.

· Photos of the product packaging.

· Photos showing the damaged area or product condition.

After reviewing your request, Fielden may provide an appropriate resolution, including:

· Replacement product.

· Refund.

· Other available solutions.

5. Return Process

To request a return:

1. Contact Fielden customer support.

2. Provide your order number and details regarding the return request.

3. Provide supporting information or photos if required.

4. Wait for return approval and instructions.

Please do not send products back without prior authorization.

Unauthorized returns may not be accepted or processed.

6. Return Shipping Costs

Return shipping responsibilities depend on the reason for the return.

Customer Responsibility

Customers may be responsible for return shipping costs when:

· The customer ordered the wrong product.

· The customer no longer wants the product.

· Incorrect shipping information was provided during checkout.

· The return is due to customer preference rather than a product issue.

Fielden Responsibility

Fielden may cover return shipping costs or provide assistance when:

· The wrong product was shipped.

· The product arrived damaged.

· A verified product quality issue occurred.

7. Storage Condition Responsibility

Customers are responsible for properly storing products after delivery.

Products should be stored according to the storage instructions provided on the product packaging.

Returns may not be accepted for issues caused by:

· Improper storage.

· Exposure to moisture.

· Exposure to excessive heat.

· Damage after delivery.

· Failure to follow storage instructions.

Fielden is not responsible for product quality issues resulting from improper storage after delivery.

8. Final Sale Items

Certain promotional products, discounted items, or special offers may be designated as final sale.

Final sale products may not be eligible for return or exchange unless required by applicable law.

9. Changes to This Return Policy

We reserve the right to update or modify this Return Policy at any time.

Changes become effective immediately after being posted on this page.

10. Contact Us

If you have questions regarding this Return Policy, please contact us:

Company: Fielden Inc.
Website: www.fieldenfeed.com
Email: fielden@fieldenfeed.com

Thank you for choosing Fielden. We are committed to providing safe, high-quality products and excellent customer service.